Shipping and returns

F.P.H"ART" sends its products to all countries listed in the table below.

Preparation of an order takes about 3-4 working days. In most cases, products are ready to be sent the next day after you have placed your order, however very seldom, it may take up to 7 working days if a product is out of stock.

Time given above does not include delivery time, which depends on delivery zone (specified in the table below):

Zone Country
Zone 1 Austria, Czech Republic, Germany, Hungary, Slovakia, 3 working days
Zone 2 Belgium, Bulgaria, Denmark, Estonia, France, Latvia, Luxembourg, Monaco, Romania, the Netherlands 4 working days
Zone 3 England, Finland, Italy, Scotland, Slovenia, Spain, Sweden, Wales 5 working days
Zone 4 Greece, Ireland, Northern Ireland, Portugal (except Azores and Madeira) 6 working days


The shipment company we work with is UPS. Your order is delivered to the address provided by you. Having sent the goods, we will immediately inform you about it by e-mail. You will be also given a tracking number which allows you to track your package on the UPS website. In case you are not available under the delivery address, a shipper will call you to arrange another delivery date.

Shipping costs depend on the destination address and on items’ weight. Shipping costs start with €10 for most of the countries. In oder to check the exact cost of delivery, please check "estimate shipping" section in your shopping cart. Please note the postal code does not have any influence on the calculation and you may provide any random value.


Returns and Refunds

If you are not satisfied with a product, you may return it within 15 days of delivery for a full refund. Please, contact us before you do so. After having received and processed your return, we will do our best to send you a refund within 15 days. Depending on the payment method you used, your refund will go either to your credit card (if you paid by credit card) or to your bank account (if you made a transfer). The shipping costs will be paid by you.

PLEASE NOTE that you may return only new and intact products. They have to be returned in their original product packaging and it is your responsibility to ensure that they will not be damaged while being shipped.

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